Your Agent Can Hear, Speak, Call, and Text

A real phone number. A natural voice. Available 24/7.

Picture this: It's 9 PM on a Tuesday. A potential customer calls your business number. Instead of voicemail — which 80% of callers won't leave — your AI agent picks up. It greets them warmly, asks how it can help, answers their question about pricing, checks your calendar, and books them for Thursday at 2 PM. Then it sends them a text confirmation with the address and directions.

You find out about it in the morning, when your agent's daily briefing mentions the new appointment. The customer thinks they spoke with your after-hours team. You think you just hired the best employee you've ever had.

This is what NetShow's communication capabilities do. Not a chatbot in a corner of your website. A fully operational communication system that handles voice calls, text messages, web chat, and more — powered by the world's best AI models.

Phone Agent — Your AI Answers the Phone

Your agent gets a real phone number — a local or toll-free number through Twilio, one of the world's most reliable telecommunications platforms. When someone dials that number, your AI agent picks up.

What happens on a call:

The caller hears a natural voice — not a robotic "Press 1 for sales" menu. Your agent introduces itself by name, asks how it can help, and has a real conversation. It can answer questions about your business (drawing from the knowledge base you've uploaded), book appointments, take messages, capture lead information, and even transfer to a human team member when needed.

Inbound and outbound. Your agent doesn't just receive calls — it can make them too. Follow up with a lead who filled out a web form. Call to confirm tomorrow's appointments. Reach out to customers whose invoices are past due. You set the rules, your agent makes the calls.

Call recording and transcripts. Every call is recorded (with appropriate disclosures) and automatically transcribed. Review any conversation in your Call Center dashboard. Search transcripts for specific topics. Export call data for your records.

Working hours. Set when your agent is available — 24/7, business hours only, or after-hours only (to complement your human team). Outside of set hours, calls can route to voicemail, another number, or a simplified agent.

Setup takes minutes. In your agent's Deploy section, you choose a phone number from available options, set your greeting message, pick a voice, and define working hours. Your agent is answering calls the same day.

SMS Agent — Conversations via Text

On that same phone number, your agent handles text messages. A customer texts "What are your hours?" and gets an immediate, helpful reply. Someone asks for a quote, and your agent gathers the details and sends a formatted estimate.

Text messages have a 98% open rate — dramatically higher than email. When your agent sends a text follow-up after a phone call, an appointment reminder the morning of, or a thank-you message after a visit, it's almost certainly read.

Your agent maintains conversation context across texts. If a customer texts on Monday about a product and follows up on Wednesday with "What about the blue one?", your agent remembers the original conversation and responds intelligently.

Multi-Provider Voice — Choose How Your Agent Sounds

NetShow is the only platform that lets you choose your voice provider. This matters more than you might think — the voice your customers hear shapes their entire perception of your business.

OpenAI Realtime (12 voices)

The gold standard. Twelve natural-sounding voices with the lowest latency and smoothest conversation flow. If you need professional, polished, and reliable — this is it. Most businesses start here and never switch.

Gemini Live (70+ languages)

Google's voice system speaks over 70 languages natively — not translated, but truly fluent. If your business serves a multilingual community, Gemini Live means your agent handles a call in Spanish, then switches to English for the next caller, without missing a beat. It also supports "affective dialog" — the ability to detect and respond to emotional tone in the caller's voice.

Grok Voice (5 expressive voices)

The most personality of any AI voice. Five distinct characters:

• Eve — Energetic and bright. Great for customer-facing brands with youthful energy.
• Ara — Warm and empathetic. Perfect for healthcare, counseling, or family-focused businesses.
• Rex — Confident and commanding. Ideal for professional services and executive communications.
• Sal — Smooth and neutral. Versatile for any business context.
• Leo — Authoritative and calm. Excellent for legal, financial, and institutional use.

Grok's voices can also use expressive tags — your agent can naturally [pause] for emphasis, [laugh] at appropriate moments, or even whisper. No other AI voice supports this level of expression.

ElevenLabs (Custom voice cloning)

For brands that need their specific voice — a spokesperson, a character, a unique identity — ElevenLabs offers the highest-fidelity voice cloning available. Upload voice samples, and your agent speaks with that exact voice.

Web Chat — Your Agent on Your Website

Beyond phone and text, your agent lives on your website as a chat widget. Visitors see a small chat icon in the corner, tap it, and start a conversation.

The widget is fully customizable — colors, position, avatar, greeting message, and branding. It matches your website's design rather than looking like a third-party add-on. Embed it with a single code snippet.

For more immersive experiences, the ACT (Agent Communication Terminal) workspace offers a full-screen chat environment with file sharing, workspace panels, model switching, and multi-agent conversations. This is the power-user interface — where you go deep with your agent on complex tasks.

Call Center — The Operations Dashboard

Every phone call, text message, and chat conversation flows through your Call Center dashboard. This is your operations nerve center.

Call history: Every interaction logged with timestamp, duration, caller info, and status. Search and filter by date, type, or outcome.

Recordings and transcripts: Tap any call to listen to the recording and read the full transcript. Review how your agent handled specific situations. Identify patterns and opportunities.

Inbound dashboard: Real-time view of current calls, wait times, and agent activity. See what your AI is handling right now.

Outbound campaigns: Manage lists of contacts your agent needs to call — follow-ups, reminders, reactivation campaigns. Track progress and outcomes.

ConsultBrain escalation: When your voice agent encounters a question too complex for quick response, it can silently escalate to GPT-5.5's full reasoning engine, get the answer, and deliver it mid-conversation. The caller never knows the behind-the-scenes thinking just got ten times deeper.

The Numbers That Matter

A human receptionist costs approximately $35,000-50,000 per year in the US, works 40 hours per week, takes vacation, calls in sick, and handles one call at a time.

A NetShow phone agent starts at $79/month, works 24 hours a day, 7 days a week, 365 days a year, never takes a sick day, and handles unlimited simultaneous calls. It remembers every conversation, follows up automatically, and gets smarter every week.

The math isn't close. And the experience? Customers increasingly prefer AI agents because they're consistent, patient, available instantly, and never put you on hold.

How Communication Channels Work Together

The real power emerges when channels work as a unified system:

1. A customer finds your website and chats with your agent via the widget. They ask about pricing.
2. Your agent answers, captures their contact info, and asks if they'd like a callback.
3. The next morning, your agent calls them — on their phone — to follow up.
4. After the call, your agent sends a text with a link to your booking page.
5. The customer books an appointment. Your agent sends a confirmation text.
6. The morning of the appointment, your agent sends a reminder text.

Every touchpoint is connected. Every interaction is logged. Every message is personalized. One agent, multiple channels, seamless experience.

Set up your agent's communication channels → Start at netshow.ai